Returns If an item arrives damaged, notify us immediately so that we may work with you to arrange a return, replacement, refund or credit. If you wish to return your order, refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 30 days. In circumstances when an item is approved for return after 30 days a restocking fee may be charged. Credit card orders will receive refunds in the form of a credit back to the original method of payment. Check and cash payments will be returned via a refund check. Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. Complete the return form included with each shipment, prepay and insure your package(s) and return them to the mailing address above.